Thanks for using our products and services ("Services"). The Services are provided by CSET Technology Inc. ("CSETMail"), located at 1090 West Pender Street #550, Vancouver, B.C. V6E 2N7, Canada. By using our Services, you are agreeing to these terms. Please read carefully.
Our Services are very diverse, so sometimes additional terms or product requirements (including age requirements) may apply. Additional terms will be available with the relevant Services, and those additional terms become part of your agreement with us if you use those Services.
USING OUR SERVICES
You must follow any policies made available to you within the Services. Don't misuse our Services. For example, don't interfere with our Services or try to access them using a method other than the interface and the instructions that we provide. You may use our Services only as permitted by law, including applicable export and re-export control laws and regulations. We may suspend or stop providing our Services to you if you do not comply with our terms & conditions or policies or if we are investigating suspected misconduct.
Using our Services does not give you ownership of any intellectual property rights in our Services or the content you access. You may not use content from our Services unless you obtain permission from its owner or are otherwise permitted by law. These terms do not grant you the right to use any branding or logos used in our Services. Don't remove, obscure, or alter any legal notices displayed in or along with our Services.
Our Services display some content that is not CSETMail. This content is the sole responsibility of the entity that makes it available. We may review content to determine whether it is illegal or violates our policies, and we may remove or refuse to display content that we reasonably believe violates our policies or the law. But that does not necessarily mean that we review content, so please don't assume that we do.
In connection with your use of the Services, we may send you service announcements, administrative messages, and other information. You may opt out of some of those communications.
For BETA account holders >>>>> PLEASE NOTE: Applies, If you signed up during the BETA mode version. Csetmail has the right to shutdown the service for any reason at any moment. We will send a courtesy email informing you to back up your information ino order to transition to a new version 1 out of BETA. Any costs incurred are non refundable. You account will be transfered over to the Version 1 however it will not have your data. Once again please back up your emails and or information. During the transition to the new version may take up to 180 days. Thank you for being a part of the BETA and we look forward to a bug free Version with enhanced features.
YOUR CSETMAIL ACCOUNT
You need a CSETMail Account in order to use our Services. You can create a CSETMail Account on the homepage of csetmail.com. To protect your CSETMail Account, keep your password confidential. You are responsible for the activity that happens on or through your CSETMail Account. Try not to reuse your CSETMail Account password on third-party applications.
PRIVACY AND COPYRIGHT PROTECTION
CSETMail privacy policies explain how we treat your personal data and protect your privacy when you use our Services. By using our Services, you agree that CSETMail can use such data in accordance with our privacy policies.
BUYING MORE SPACE
Billing - You can increase your storage space (Currently Disabled) to your account in your user PROFILE tab. We'll automatically bill you from the date you upgrade your space and on each periodic renewal until cancellation. You are responsible for all applicable taxes, and we will charge tax when required to do so.
No Refunds - You may cancel your extra space at any time but you will not be issued a refund. Please note that it may take up to 24 hours for your new storage to become available.
AUTO-RENEW YOUR ACCOUNT
You may cancel your service at any time but you won't be issued a refund. All data and information will be deleted within 30 days. Your Account will remain in effect until it expires or is renewed. We will send you an automated email 30 days prior to your account expiring. If you do not renew your Account within those 30 days, service and all data will be deleted without further notice. (NOTE: 60 day window to re-new).
Changes. We may change the fees in effect without notice.
We respond to notices of alleged copyright infringement and terminate accounts of repeat infringers according to the process set out in the Copyright Act.
YOUR CONTENT IN OUR SERVICES
ABOUT SOFTWARE IN OUR SERVICES
When a Service requires or includes downloadable software, this software may update automatically on your device once a new version or feature is available. Some Services may let you adjust your automatic update settings.
CSETMail gives you a personal, worldwide, non-assignable and non-exclusive license to use the software provided to you by CSETMail as part of the Services. There is a fee associated with these rights and can be changed at any time by CSET Tech. inc. Currently there is a 12 month license fee and a 24 month license fee. This license is for the sole purpose of enabling you to use and enjoy the benefit of the Services as provided by CSETMail, in the manner permitted by these terms. You may not copy, modify, distribute, sell, or lease any part of our Services or included software, nor may you reverse engineer or attempt to extract the source code of that software, unless laws prohibit those restrictions or you have our written permission.
Open source software is important to us. Some software used in our Services may be offered under an open source license that we will make available to you. There may be provisions in the open source license that expressly override some of these terms.
MODIFYING AND TERMINATING OUR SERVICES
We are constantly changing and improving our Services. We may add or remove functionalities or features, and we may suspend or stop a Service altogether.
You can stop using our Services at any time, although we'll be sorry to see you go. CSET Tech. Inc. may also stop providing Services to you, or add or create new limits to our Services at any time.
We believe that you own your data and preserving your access to such data is important. If we discontinue a Service, where reasonably possible, we will give you reasonable advance notice and a chance to get information out of that Service.
OUR WARRANTIES AND DISCLAIMERS
We provide our Services using a commercially reasonable level of skill and care and we hope that you will enjoy using them. But there are certain things that we don't promise about our Services.
Other than as expressly set out in these terms or additional terms, neither CSET Tech. Inc. or its suppliers or distributors make any specific promises about the Services. For example, we don't make any commitments about the content within the Services, the specific functions of the Services, or their reliability, availability, or ability to meet your needs. We provide the Services "as is".
Some jurisdictions provide for certain warranties, like the implied warranty of merchantability, fitness for a particular purpose and non-infringement. To the extent permitted by law, we exclude all warranties.
LIABILITY FOR OUR SERVICES
When permitted by law, CSETMail, and CSETMAIL's suppliers and distributors, will not be responsible for lost profits, revenues, or data, financial losses or indirect, special, consequential, exemplary, or punitive damages.
To the extent permitted by law, the total liability of CSETMail, and its suppliers and distributors, for any claims under these terms, including for any implied warranties, is limited to the amount you paid us to use the Services (or, if we choose, to supplying you the Services again).
In all cases, CSET Tech. Inc., and its suppliers and distributors, will not be liable for any loss or damage that is not reasonably foreseeable.
We recognize that in some countries, you might have legal rights as a consumer. If you are using the Services for a personal purpose, then nothing in these terms or any additional terms limits any consumer legal rights which may not be waived by contract.
BUSINESS USES OF OUR SERVICES
If you are using our Services on behalf of a business, that business accepts these terms. It will hold harmless and indemnify CSET Tech. Inc. and its affiliates, officers, agents, and employees from any claim, suit or action arising from or related to the use of the Services or violation of these terms, including any liability or expense arising from claims, losses, damages, suits, judgments, litigation costs and attorneys' fees.
(End User License Agreement)
We strive to keep the Services up and running however, all online services suffer occasional disruptions and outages. CSETMail is and shall not be liable for any disruption or loss you may suffer as a result of CSETMail service disruption of any kind.
CSETMail, OUR PRINCIPALS, PARTNERS, ASSOCIATES, AFFILIATES, RESELLERS, DISTRIBUTORS, AND VENDORS, MAKE NO WARRANTIES, GUARANTEES OR CONDITIONS, EXPRESS OR IMPLIED, WITH RESPECT TO THE USE OF CSETMail AND RELATED SERVICES.
YOU UNDERSTAND THAT USE OF THE SERVICES IS SOLELY AT YOUR OWN RISK AND THAT WE PROVIDE THE SERVICES ON AN AS IS BASIS WITH ALL FAULTS AND AS AVAILABLE.
YOU ACKNOWLEDGE THAT COMPUTER AND TELECOMMUNICATIONS SYSTEMS AREN'T FAULT-FREE AND OCCASIONAL PERIODS OF DOWNTIME OCCUR. CSETMail DOES NOT GUARANTEE OR PROVIDE ANY ASSURANCE THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE OR THAT CONTENT OR DATA OR COMMUNICATION LOSS WILL NOT OCCUR.
LIMITATION OF LIABILITY
If CSETMail breaches this Agreement, or is found at fault under any court of law and under any jurisdiction world wide, you hereby irrevocably agree that your exclusive remedy is to recover, from CSETMail or any affiliates, resellers, distributors, or vendors, direct damages up to an amount equal to your trailing months service/subscription fee to CSETMail. You hereby waive any and all rights to recovery of any damages or losses of any kind including without limitation direct, consequential, loss of profits special, indirect, incidental, punitive or any other. These limitations and exclusions apply even where and in the event that this remedy does not fully compensate you for any losses, or fails in its essential purpose, or in the event that CSETMail knew or should have known about the possibility of the damages. To the maximum extent permitted by law, these limitations and exclusions apply to anything related to this Agreement including but not limited to loss of Content, failure to communicate, loss of business, any virus affecting your use of the services; delays or failures in starting or completing transmissions or transactions, claims for breach of contract, warranty, guarantee, or condition, strict liability, negligence; misrepresentation or omission, trespass, violation of statute, law or regulation, or unjust enrichment.
This Agreement shall be governed by the laws of Canada.
You and we irrevocably consent to the exclusive jurisdiction and venue of the courts in Canada for all disputes arising out of or relating to this Agreement or the Services provided by CSETMail.
ABOUT THESE TERMS
We may modify these terms or any additional terms that apply to a Service to, for example, reflect changes to the law or changes to our Services. You should look at the terms regularly. We'll post notice of modifications to these terms on this page. We'll post notice of modified additional terms in the applicable Service. Changes will not apply retroactively and will become effective no sooner than fourteen days after they are posted. However, changes addressing new functions for a Service or changes made for legal reasons will be effective immediately. If you do not agree to the modified terms for a Service, you should discontinue your use of that Service.
If there is a conflict between these terms and the additional terms, the additional terms will control for that conflict.
These terms control the relationship between CSETMail and you. They do not create any third party beneficiary rights.
If you do not comply with these terms, and we don't take action right away, this doesn't mean that we are giving up any rights that we may have (such as taking action in the future).
If it turns out that a particular term is not enforceable, this will not affect any other terms.
The courts in some countries will not apply to Canadian law to some types of disputes. If you reside in one of those countries, then Canadian law is excluded from applying. Your country's laws will apply to such disputes related to these terms. Otherwise, you agree that the laws of Canada, will apply to any disputes arising out of or relating to these terms or the Services. Similarly, if the courts in your country will not permit you to consent to the jurisdiction and venue of the courts in Canada, then your local jurisdiction and venue will apply to such disputes related to these terms. Otherwise, all claims arising out of or relating to these terms or the services will be litigated exclusively in the federal or provincial courts of Canada, and you and Cset Tech. Inc. consent to personal jurisdiction in these courts.
For information about how to contact Cset Tech. Inc., please visit our home page and click CONTACT US.
CSET Tech Inc. respects your privacy and is committed to maintaining the privacy and confidentiality of personal data we collect. The purpose of our Privacy Statement is to demonstrate our firm commitment to the privacy and protection of all persons who provide personal data to CSETMail and its affiliates. This Privacy Statement describes the ways we collect information from and about you, and what we do with the information, so that you may decide whether or not to provide information to us.
By visiting CSETMail websites or are otherwise providing your personal information to CSETMail via any other means, you are accepting and consenting to the practices described in this Privacy Statement.
For purposes of this Privacy Statement, the term visitor includes visitors to our websites who are not yet customers, those who become customers, as well as those who do not become customers; whether you upload information to our websites, download it, or are merely visiting our websites. You can choose not to provide certain information when using our websites but then you might not be able to take advantage of many of its features.
1. WHAT DO WE COLLECT AND WHERE & GDPR
The information we collect may include your personal information, such as your name, contact information, financial account numbers, credit card information, IP addresses, Live Chat Messages, Telephone conversations, product and service selections and orders or other things that identify you individually. Cset Tech. Inc. does not store, view or have access to credit card information. All credit card transactions are done by third part validation. ( 2Checkout.com which is GDPR Compliant effective May 25 -2018. Please see Policy via GDPR link)
Generally, we may collect information about you in the following manners:
you may provide your personal information to us via chat, email or other written correspondence, telephone calls, web based forms, or other means;
we use automated technical means to collect information about all website visitors.
via third party providers; and
CSETMAIL's affiliates may provide CSETMail with personal information about their prospective or current customers.
You may visit our Websites in any of the following ways:
By using your browser to navigate to our Websites including (but not limited to) www.csetmail.com, www.csetmail.ca, www.csetmail.mobi,
By viewing an advertisement displayed on a third party website that is served content by our web server;
By viewing an email that is served content by our or a third party web server.
When you visit our Website, our server logs your IP address (unique network addresses), the time and duration of your visit, and the time and duration of the pages on our website you view. If you arrive at our website by clicking a paid advertisement (including a paid search engine result) or a link in an email, then we will capture information that tracks your visit from that link. If you arrive at our Website by clicking a non-paid source, such as link in a non-paid search engine result or an unsponsored link on another website, we may capture information that tracks your visit from that source, to the extent we are able to do so. We may also capture information about your computer system, such as your browser type and operating system.
We will not intentionally collect or maintain, and do not want you to provide, any information regarding your medical or health condition, race or ethnic origin, political opinions, religious or philosophical beliefs or other sensitive information.
CHILDRENS ONLINE PRIVACY PROTECTION and EU GDPR Requirement.
Our services are not designed for or directed to children under the age of 16, and we will not intentionally collect or maintain information about anyone under the age of 16. By Creating and Account or sign up you agree and give consent that you are of the minimum age of (16) years old. In the event it is discovered that the user is not of minimum age, Cset Technologies inc. reserves the right to delete the indiviual or indiviuals account.
Customer Privacy & GDPR Requests
If applicable to your country the EU General Data Protection Regulation (GDPR) is a data privacy regulation
to protect all EU citizens’ data. It gives customers, among other
requirements, the right to receive or delete all their personal data.
Please submit a request via our contact form to either:
1. Get a copy of your data
2. Permanently delete your data
Please note: We require the phone number , email and your first and last name to process.
2. WHAT DO WE USE THIS INFORMATION FOR?
We may use your information to process your service requests, handle orders, deliver products and services, process payments, communicate with you about orders, provide access to secure areas of the Website, recommend merchandise and services that might be of interest to you, to personalize your visit to our Website, and to enable us to review develop and continually improve the products services and offers we provide online. We also use this information to prevent or detect fraud or abuses of our Website and to enable third parties to carry out technical, logistical or other functions on our behalf.
We use visitor information to send information about our company to visitors and to get in touch with them when necessary. We also use the information we collect to improve the content of our websites and as training aides for our employees. Visitors are given the choice at the point when we request their information.
FINANCIAL INFORMATION AND PAYMENT CARD DETAILS
We ask visitors to enter credit card or account information in order to process orders for services placed with CSETMail or its affiliates. Financial information provided via our website or via the csetmail portal is transferred over a secure connection. We collect this information on a transaction-by-transaction basis and will not authorize the release of the information with anyone not directly involved in processing the transaction. This information may be encrypted and stored for logging purposes in accordance with applicable regulatory requirements.
Credit card numbers are used only for processing payments and are not used for any other purposes. We use third party service providers for credit card processing services. We will enter into a written agreement with such third party ensuring appropriate security and confidentiality measures are in place in safeguarding your personal data.
We use web visit information to measure interest in and develop our web pages and marketing plans, customize the content you view on your web visits based on your activity on past visits, and administer our Website.
We use the visitors IP address to help diagnose problems with our servers, and to administer our Websites.
We use web beacons to count the number of times that our advertisements and web-based email content are viewed. We combine web beacon information with cookies to track activity on our website originating from advertisements and web-based email content.
We use information you provide to us via telephone calls, chat, email, web forms and other communications to correspond with you about services you may be interested in purchasing. If you elect to purchase a service online using a web form, we will use the information to establish your account. Information you submit in writing, such as chat, email, and web form information is archived and may be tied to information that we collect about your web visits. Your telephone call may be recorded for training purposes and we may enter information you provide via telephone into our systems to use for the purposes described in this paragraph.
3. DISCLOSURE OF PERSONAL INFORMATION & RESTRICTIONS
Personal information we gather is for internal use only and will not authorize the release of this information to anyone outside CSETMail (except to third party service providers to CSETMail who perform functions on our behalf but in such event personal information will only be shared to the extent reasonably necessary to perform their functions and they will not be authorized to use it for any other function), unless you have consented to such disclosure.
By using CSETMail Services you agree not to generate or communicate any content that is offensive, threatening, promotes violence, promotes any illegal activity, is obscene, defaming, pornographic or otherwise harmful, engage in unlawful, fraudulent, misleading or deceptive business practices, harass, abuse, stalk, threaten, defame, or otherwise infringe or violate the rights of others (including privacy, publicity and proprietary rights) You must not use our Site in any way that breaches any applicable local, national or international law or regulation. We reserve the right to disclose activity and information if requested or deemed by authorities.
Should you breach our terms and conditions or website terms, or if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, we may disclose your information to a relevant authority. This may include exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction. In particular, we may release the information we collect to third parties when we believe it is appropriate to comply with the law, to enforce our legal rights, to protect the rights and safety of others, or to assist with industry efforts to control fraud, spam or other undesirable conduct.
We may release the information we collect to third parties, where the information is provided to enable such third party to provide services to us, provided that the third party has agreed to use at least the same level of privacy protections described in this Privacy Statement, and is permitted to use the information only for the purpose of providing services to us.
4. SECURITY OF YOUR INFORMATION
CSETMail is committed to industry best practices approaches concerning security measures to prevent the loss, misuse and alteration of the information in our possession. We use various security measures to protect the information we collect, as appropriate to the type of information, including encryption, firewalls, and access controls. We store information you provide to us on a computer system located in a controlled facility with a limited access. Our company databases are accessible only by csetmail employees, contractors and agents on a need to know basis and who have entered into and are bound by a confidentiality and nondisclosure agreement with csetmail.
5. DATA INTEGRITY
Personal data we collect is relevant for the purposes for which it is to be used. CSETMail takes reasonable steps to ensure that data is reliable for its intended use, accurate, complete, and current.
6. RIGHT TO ACCESS YOUR PERSONAL INFORMATION
If you believe that any personal information we have about you is incorrect, or is, has been, or might be used inappropriately, please contact us and we will take steps to correct or delete the information, or restrict its use, as appropriate.
CSETMail regularly verifies that the privacy statement is accurate, comprehensive, prominently displayed, completely implemented on an annual basis to ensure that all relevant privacy practices are being followed. Appropriate employee training is in place and internal procedures for periodically conducting objective reviews of compliance are in place.
8. INQUIRIES OR COMPLAINTS
If you have a question or complaint about this Privacy Statement or our information collection practices, please contact us. We will investigate the matter and are committed to resolve any privacy concerns that you may have.
Our business changes constantly and our Privacy Statement may also change from time to time. You should check our website frequently to see recent changes, however, we will never materially change our policies and practices to make them less protective of personal information collected in the past without your prior consent.
CSETMAIL USER INSTRUCTIONS / HELP
PLEASE NOTE : FOR OPTIMAL SECURITY AND BENEFIT OF ALL SECURITY FEATURES, CSETMAIL ENCOURAGES USERS TO COMMUNICATE WITHIN OUR SERVERS. EG: TO
TIME DELAY SEND - This feature allows the sender to schedule an email to be sent at a later time or date, any time from 1 minute up to 30 days.
FORWARD DISABLE- Sender of the email can control whether or not the recipient can forward the email to a 3rd party (Applies to CSETMail Users only) Option: (Sender can utilize Self Destruct for external email services EG: Gmail, Yahoo, etc.)
*ICON SIGNATURE - Logs a Date, Time & Icon on the sender and the receiver´s user interface increasing security and notification of provable and controllable re-distribution if desired or required to do so legally and through any form of media including but not limited to Printing, Copying, Forwarding, or as simply as replying.
PLEASE NOTE: ICON SIGNATURES ARE LOCATED ON THE RIGHT SIDE OF THE USER INTERFACE WITHIN THE EMAIL CLIENT. PLEASE TAKE SOME TIME TO BECOME FAMILIAR WITH THESE ICONS AS THEY WILL MAKE FOR A BETTER USER EXPERIENCE. The Icon Signatures are default (faded) and when enabled they will (highlight dark) as a visual notification. Please hover over each Icon for a Tool Tip.
REPLY DISABLE - Sender can remove the recipient’s ability to reply (Applies to CSETMail Users only) Option: (Sender can utilize Self Destruct for external email services EG: Gmail, Yahoo, etc.)
ENCRYPTION - We encrypt all the information you send over CSETMail. Our dedicated servers have built-in Encryption and have the most up to date, standards of security providing you a level of data security in your email service in both sending and receiving and where email interception will not be possible.
TIME LIMIT READ - This features enables the user to control the time the recipient will have to read or access the email. The time limit feature ranges from 1 minute to 30 days. There is a count down clock signifying on the receivers inbox. Once the sender pre set time limit is reached, the receiver will no longer have the ability to read or access the email. PLEASE NOTE: TIME LIMIT READ CAN ONLY BE APPLIED TO ONE EMAIL ADDRESS. The Timer on receiver side will trigger upon opening of email.
COPY DISABLE - The sender can control whether or not the recipient can right click information of email content and can copy the content into a different email or document.
SELF DESTRUCT EMAIL - When the self-destruct feature is applied to a sent email the recipient will only be able to view the content once. After closing the message it will automatically self-destruct and no longer be available to view. The sender may choose if the receiver has the privilege of knowing that it will Self Destruct by a Yes or No option. PLEASE NOTE: SELF DESTRUCT CAN ONLY BE APPLIED TO ONE EMAIL ADDRESS PER INSTANCE.
OBSCURE PRINT - Once enabled, in the event an email recipient attempts to print your message, the content will be completely obscured preventing hard copies of the message being created.
RECALL EMAIL - INFORMATION OR DATA SENT TO AN IN-CORRECT CSETMail USER ADDRESS, CAN BE DELETED. YOU MAY ALSO DELETE A NON CSETMail ( EG: GMAIL, YAHOO), ADDRESS PROVIDED YOU APPLIED AT LEAST ONE SECURITY FEATURE BEFORE SENT. WITH THE EXCEPTION OF ´ TIME DELAY SEND ´
PASSWORD PROTECT - With the enabled PASSWORD PROTECTED feature, the sender controls not the receiver of the email, but the viewer. This is a critical security feature in classified, confidential, secure or private emails. By providing a specific password to the intended viewer, no matter who receives or views the email, only the intended viewer holding the password will have the ability to access the email. PLEASE NOTE: WHEN YOUR MOUSE IS OVER THE PASSWORD PROTECT LOCK ICON SIGNATURE THE ´PASSWORD CREATED´ WILL SHOW AS A REMINDER ONLY ON THE SENDER SIDE.
VERIFY EMAIL ADDRESS - In order to ensure that the individual is sending to the correct recipient, CSETMail will prompt a visual verification to match the email created prior to sending.